Refund policy

Return & Refund Policy (TextOnShirt.com)

Last updated: March 4, 2026

At TextOnShirt.com (“TextOnShirt,” “we,” “us”), every item is customized and made to order. Because of this, our return policy is based on common print-on-demand standards used by our fulfillment partner Gelato—including how quality issues, damaged items, and shipping problems are handled. (Gelato Create Attachment.tiff )

1) All Sales Are Final for Customized Items

Since your products are custom-made specifically for you, we do not accept returns or exchanges for:

Ordering the wrong size, color, or style
Buyer’s remorse / changed mind
Preference-based reasons (e.g., you “expected it to look different” without a defect)

Gelato does not provide a return address or accept returns for fulfilled print-on-demand orders, so we do not process standard “send it back” returns. (Gelato Create Attachment.tiff )

2) We’ll Make It Right for Quality Issues (Damage, Defects, Misprints, Wrong Item)

If your order arrives damaged, defective, misprinted, or materially different from what you ordered (e.g., wrong item), contact us and we’ll work with Gelato to resolve it.

Deadline: Please notify us within 30 days of delivery. (Gelato Create Attachment.tiff )

What we need from you:

Your order number
A short description of the issue
Clear photos of:
- the product showing the problem, and
- the packaging (including any visible damage)

Gelato’s process commonly requires photo evidence and issue reporting within that 30-day window. (Gelato Create Attachment.tiff )

Resolution: When eligible, we will provide either:

a free replacement (reprint), or
a refund (or store credit), at our discretion based on the situation.

3) Lost Packages / Not Delivered

If your package appears lost in transit or never arrives:

Deadline: Report it to us within 30 days of the estimated delivery date. (Gelato Create Attachment.tiff )

What we may do: In many cases, Gelato’s standard approach is to issue a replacement for confirmed lost-in-transit packages (unless a refund is specifically requested/appropriate). (Gelato Create Attachment.tiff )

“Delivered” but not received: If tracking shows “delivered,” we may ask you to:

confirm the shipping address,
check with household members/neighbors/building staff, and
contact the carrier for additional details.

In some cases, if the carrier tracking indicates the order was duly delivered, a replacement/refund may not be available. (Gelato Attachment.tiff )

4) Returned to Sender / Undeliverable / Unclaimed

If a package is returned due to an incorrect or incomplete address, refusal, or failure to claim/pick up:

We can help you place a replacement order, but additional shipping and/or production costs may apply.
Please contact us as soon as you notice the return/issue so we can advise the best next step.

(These situations are commonly treated differently than defects because they’re not production errors.) (Gelato Create Attachment.tiff )

5) Cancellations & Order Changes

Because items go into production quickly:

We can’t guarantee cancellations or edits once an order is submitted.
If you made a mistake, contact us immediately and we’ll try to help if production has not started.