Help & support
Frequently asked questions
Everything you need to know about designing, ordering, and caring for your custom text apparel.
Design & Customization
How does the customizer work?
Open any product, type your text into the live customizer, pick a font, tweak the size and color, and see a real preview before you add to cart. Every order is printed exactly as you designed it - no artwork files, no design software.
Can I upload my own image or logo?
Not yet - the customizer is text-only. You can create a name, phrase, monogram, date, hashtag, or inside joke in dozens of fonts and colors.
What fonts and colors can I choose?
Dozens of fonts across bold block, retro, script, and modern serif styles, plus a full range of text colors. Pick the combination that matches your event, brand, or gift.
Can I add multiple lines of text?
Yes - stack lines, mix fonts and sizes, and position your text to build a layout that's all yours.
Can I print on the front and back?
Yes. Design the front and back independently - each side gets its own text, font, color, and placement. Adding a back print is a small extra fee.
Will the preview look exactly like the final product?
The preview is a close representation of placement and sizing. Colors can vary slightly between screens and the final printed fabric.
Is personalization free?
Yes - there are no setup fees or artwork charges. You pay only for the garment (plus a small fee if you add a back print).
Sizing & Fit
What sizes are available?
It varies by product. Most tees run S-3XL, long sleeves and hoodies go up to 5XL, kids' tees run youth XS-XL, and hats are one size with an adjustable closure. Check the size selector on each product page.
How do I find my size?
Each product page lists the blank (e.g. Gildan 64000 Softstyle) and its fit. When in doubt, size up for a relaxed fit - most blanks are a standard unisex or fitted cut.
Do women's and kids' styles fit differently?
Yes. Women's styles are a fitted, contoured cut; kids' are a classic youth fit. Unisex styles have a standard, roomier silhouette.
Printing & Quality
What blank is used?
We print on trusted blanks - Gildan, Bella+Canvas, OTTO Cap, and ValuCap - so the garment itself is a known, quality product before your text ever goes on.
How is it printed?
Full-color, wash-durable printing applied to order. No screen-print minimums, no setup fees.
Will the print crack or fade?
With proper care it holds up wash after wash. Machine wash cold inside out and tumble dry low; avoid ironing directly on the print.
Shipping & Delivery
How long does it take?
Every item is made to order. Most apparel ships in 4-7 business days; bags ship in 5-8 business days.
Where do you ship from?
Orders are printed and shipped from the USA.
Do you ship internationally?
Right now we ship within the United States.
Can I track my order?
Yes - you'll get a tracking number by email as soon as your order ships.
Care
How do I wash and care for it?
Machine wash cold, inside out, with like colors. Tumble dry low. For bags, spot clean with cold water and mild soap. Avoid ironing directly over the print.
Orders & Returns
Can I change or cancel my order?
Because items are printed to order, changes aren't always possible once production starts. Contact us right away and we'll do our best if it hasn't gone to print yet.
What's your return policy?
Because each item is made just for you, sales are final - except when an item arrives damaged, is misprinted, or is the wrong item. Buyer's remorse, typos you entered, and selection errors aren't covered.
What if my item arrives damaged or misprinted?
Contact us with a photo and your order number and we'll make it right.
Group & Bulk Orders
Do you have minimums?
No. Order one or one hundred - there's no minimum and no setup fee.
Can I order matching shirts for a group or event?
Absolutely. Bachelorette parties, family reunions, teams, and small brands are exactly what we're built for. Design one, then order one for everyone in the group.
Do you offer discounts for large orders?
We don't currently offer volume pricing, but there are no minimums or setup fees on any order.