Shipping policy

Last updated: March 4, 2026

At TextOnShirt.com ("TextOnShirt," "we," "us"), every item is made to order with your custom text. This Shipping Policy explains how production and shipping work for customized products fulfilled through Printify.

Important — All Sales Are Final: Because every product is custom-printed to order with your text, orders are non-refundable and non-returnable. The only exceptions are items that arrive damaged, are misprinted by the printer (e.g., print defects, wrong text, misaligned printing), or when you receive the wrong item (wrong size, color, or product). See Section 9 for how to submit a claim.

1) Free Ground Shipping

  • All orders ship FREE via ground shipping.
  • Free ground shipping applies to all eligible destinations where Printify fulfillment is available.
  • Expedited shipping is not offered at this time unless expressly stated at checkout.

2) Made-to-Order Production Time

Because each product is customized, your order goes into production after purchase and payment confirmation. Custom orders cannot be canceled, modified, or refunded once production has begun.

Typical production timeframe: 2–7 business days

Production time may vary based on:

  • Product type (shirts, sweatshirts, hats, bags)
  • Order volume/seasonality (holidays, promotions)
  • Print placement/complexity and quality checks

Business days do not include weekends or major holidays.

3) Shipping Time (Ground)

Once your order is produced and handed off to the carrier, delivery is typically completed within:

Typical ground transit timeframe: 2–5 business days

Shipping times are estimates and can vary by destination, carrier network conditions, and weather.

4) Order Processing & Tracking

  • When your order ships, you'll receive a shipping confirmation email with tracking information (when available).
  • Tracking may take 24–48 hours to update after the label is created.

5) Fulfillment Partner (Printify)

TextOnShirt uses Printify as a production and logistics partner. Printify routes orders to one of its available print providers to help reduce transit distance and improve delivery reliability.

Because fulfillment is handled through Printify and its carrier partners:

  • Carrier selection may vary
  • Packages may arrive in more than one shipment if items are produced at different facilities
  • Packaging may be unbranded or partner-branded depending on the facility

6) Shipping Address Accuracy

Please double-check your shipping details at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer, and such orders are not eligible for a refund.

If an order is returned to the fulfillment center due to an incorrect or incomplete address, we may be able to reship it, but additional shipping and/or production charges may apply.

7) International Shipping (If Available)

If international shipping is offered for your destination at checkout:

  • Delivery times vary widely by country and customs processing
  • You are responsible for any customs duties, taxes, or import fees charged by your country
  • Packages refused at customs or abandoned by the recipient are not eligible for a refund

If international shipping is not shown at checkout, it is not currently available for your address.

8) Delays, Lost Packages, and Delivery Issues

We do our best to meet estimated timelines, but delays can occur due to events outside our control (carrier delays, weather, customs, peak season). Shipping delays alone are not grounds for a refund.

If your package appears delayed, lost, or marked delivered but not received:

  1. Check tracking details and delivery location (mailroom, porch, neighbors, etc.)
  2. Wait 24 hours (carriers sometimes scan "delivered" early)
  3. Contact us with your order number and tracking info

We'll work with Printify and the carrier to investigate and determine next steps, which may include a replacement where appropriate.

9) Damaged, Misprinted, or Wrong Items

Because our products are made to order, we do not accept returns or issue refunds for buyer's remorse, incorrect text submitted by the customer, or sizing/fit preferences. Please review your customization and size selection carefully before ordering.

We will provide a free replacement or refund if your order arrives with any of the following issues:

  • Damaged in transit (torn, stained, or otherwise compromised on arrival)
  • Misprinted by the printer — including print defects, faded or cracked printing, misaligned artwork, or text that does not match what you submitted at checkout
  • Wrong item received — incorrect size, color, style, or product

To submit a claim:

  1. Contact us at tex@textonshirt.com within 30 days of delivery
  2. Include your order number and clear photos of the item, the printed area, and the packaging/shipping label

Claims submitted after 30 days, or without supporting photos, may not be eligible. We'll coordinate a replacement or refund with Printify once the issue is verified.

10) Questions

For shipping questions, reach out to our support team:

Email: tex@textonshirt.com
Website: TextOnShirt.com